Privacy Policy

Palm FX respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, contact us, request information, apply for services or otherwise interact with Palm FX.
Palm FX acts as a data controller for the personal information collected through its website, marketing activities and customer communications.
Where regulated payment or foreign exchange services are provided through third-party regulated financial institutions, those providers may also act as independent data controllers in relation to the services they provide.

Information We Collect

We may collect and process the following information:
Information You Provide

• Name
• Business name
• Job title
• Email address
• Telephone number
• Postal address
• Information provided through enquiry forms
• Information provided during onboarding processes

Identity Verification Information

Where required for service applications, regulated service providers may request:

• Passport or driving licence details
• Proof of address
• Company documentation
• Beneficial ownership information
• Source of funds information

Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website activity
• Cookie identifiers
• Pages visited
• Referral sources

How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide requested information
• Facilitate introductions to regulated service providers
• Support account applications
• Manage customer relationships
• Improve website functionality
• Comply with legal and regulatory obligations
• Detect and prevent fraud
• Send marketing communications where permitted

Legal Basis for Processing

We process personal information under one or more of the following legal bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

Sharing Information

Palm FX may share information with:

• Regulated payment service providers
• Foreign exchange providers
• Identity verification providers
• Compliance service providers
• Professional advisers
• Regulatory authorities where required

Current regulated service providers may include authorised payment institutions and regulated financial institutions selected by Palm FX.
Information will only be shared where necessary for service delivery, compliance or legitimate business purposes.

International Transfers

Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented to ensure data remains protected in accordance with applicable data protection laws.

Data Security

Palm FX maintains appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.
We also work with service providers that maintain robust security and compliance frameworks.

Data Retention

Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax and accounting obligations.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Marketing Communications

You may unsubscribe from marketing communications at any time using the unsubscribe link included within our emails or by contacting us directly.

Contact Us

For any privacy-related enquiries, please contact:
help@palm-fx.com

Changes to This Policy

Palm FX may update this Privacy Policy from time to time.
Any updates will be published on this page.