These Payment Services Terms explain the relationship between Palm FX, our clients and the regulated financial institutions that provide payment and foreign exchange services.
Please read these terms carefully before applying for or using any services introduced through Palm FX.
About Palm FX
Palm FX acts as an introducer and relationship management platform connecting clients with regulated payment service providers and foreign exchange specialists.
Palm FX is not a bank.
Palm FX does not itself provide regulated payment services, electronic money services, safeguarding services or foreign exchange execution services unless expressly stated otherwise.
Service Providers
Payment and foreign exchange services made available through Palm FX are provided by authorised third-party financial institutions and payment service providers.
These providers may change from time to time.
Current providers include:
https://equalsmoney.com/
Additional authorised providers may be introduced in the future.
Your Agreement
Where you apply for an account, payment service or foreign exchange facility through Palm FX:
- Your contractual relationship for regulated services will be directly with the relevant provider.
- You will be required to review and accept the provider’s terms and conditions.
- The provider will remain responsible for delivering regulated services.
- The provider will remain responsible for safeguarding client funds where applicable.
- The provider will remain responsible for compliance with applicable regulatory obligations.
Provider Terms and Conditions
The terms governing payment accounts, foreign exchange transactions, payment execution and related regulated services are provided directly by the relevant payment service provider.
Current provider terms may be accessed here:
https://equalsmoney.com/terms-and-conditions
Where additional providers are introduced, the relevant provider terms will be made available before any regulated services are provided.
Account Opening and Acceptance
All applications are subject to review and approval by the relevant regulated provider.
Palm FX cannot guarantee account approval, onboarding outcomes or continued access to services.
Each provider reserves the right to accept, decline, restrict or terminate services in accordance with its own policies and regulatory obligations.
Compliance Requirements
Clients may be required to provide information and documentation for identity verification, anti-money laundering checks, sanctions screening and ongoing compliance monitoring.
Failure to provide requested information may result in delays, restrictions or termination of services.
Fees and Charges
Fees applicable to regulated services will be disclosed by the relevant provider and may vary depending on the service being used.
Palm FX may separately disclose any fees payable directly to Palm FX where applicable.
Liability
Palm FX is not responsible for:
- The execution of payment transactions
- Foreign exchange rates provided by regulated providers
- Safeguarding of client funds
- Provider onboarding decisions
- Account restrictions imposed by providers
- Regulatory or compliance decisions made by providers
To the fullest extent permitted by law, Palm FX excludes liability for indirect, consequential or incidental losses arising from services provided by third-party regulated institutions.
Changes
Palm FX reserves the right to update these terms from time to time.
Any material changes will be published on this website.
Contact
For questions regarding these terms, please contact:
help@palm-fx.com
For questions relating to regulated payment services, clients should contact the relevant payment service provider directly using the contact information contained within that provider’s terms and conditions.
Smart FX Solutions For Global Business
Palm FX delivers fast, secure and cost-effective foreign exchange and international payment solutions for businesses worldwide.